Privacy Policy Overview

This Privacy Policy explains how Fentisqora collects, uses, protects, and respects your personal information as required by South African law.

Information We Collect

We gather personal data to deliver our services and respond to your requests.

• Contact details including name, address, email, and phone provided via enquiry forms.
• Information about your home (such as room size or property features) relevant to your needs.
• Correspondence records including your queries, consultations, and preferences.
• Technical and usage data such as IP address, device type, and website interactions.

How We Use Your Data

We use your data strictly for service delivery, support, and compliance.

• Responding to questions, requests, or booking consultations for home comfort solutions.
• Customising recommendations based on your home’s needs and preferences.
• Improving our website, products, and communication based on your feedback.
• Fulfilling legal, regulatory, or contractual requirements under South African law.

Legal Basis for Processing

Your data is managed in compliance with South African regulations.

Processing is based on consent, contractual necessity, or our legitimate interests to improve services. You may withdraw consent at any time.

Data Sharing

We limit disclosure of your personal information for your privacy and safety.

• Some information may be shared with trusted installation partners only for fulfilling your service requests.
• We do not sell or trade your personal data to outside companies for marketing.
• Data may be shared when required by law, regulation, or to safeguard our rights and users.

Data Security

We implement reasonable administrative and technical measures to protect your information against loss, theft, misuse, unauthorised access, alteration, or disclosure. While we strive for high standards, no system is completely secure. Please contact us immediately if you suspect a privacy concern.

Your Rights

You may exercise your data rights under South African and international law.

• Request access to or correction of your personal information held by us.
• Object to or restrict specific uses of your data as provided by regulation.
• Withdraw previously given consent for processing at any time.
• Request deletion of your information, subject to contractual and legal requirements.

Cookies & Tracking

We use cookies and similar tracking tools to provide and improve our services, remembering your preferences and usage patterns.

Cookie Policy Cookie Policy

Contact Us

If you have questions or requests about your information or privacy practices, please contact our team directly using the details below.

Policy Changes

We may update this policy periodically; revised dates are shown clearly below. Please review regularly for the latest version.